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Transparency: Resi and automated processing

What the platform does on its own

  • Free test: a set of rules decides which procedure fits your answers and on what legal basis. Resi guides it and only steps in to understand what you write.
  • Resi: an artificial intelligence that answers about Spanish immigration and citizenship by searching a legal knowledge base and citing the law. If it does not find a sufficient basis, it says so; outside that scope, it does not answer.
  • Documents: each document you upload is read by automated means (number, dates, holder) and checked against rules. If something does not fit, you are told instantly.
  • Official forms: they are filled in with your data on the official PDF without altering it.

Where a person steps in

  • Incidents (doubtful document, inconsistent data, request for documents, payment problem, question Resi cannot answer) go to a specialist on the team.
  • No application is filed unattended: in “We file it for you” the representative reviews the case and signs it with their certificate.
  • The video consultation is provided by an immigration lawyer from our team. A consultation summary is only sent once the lawyer approves it.

What Resi does not do

  • It does not provide legal advice or promise outcomes: it is general information.
  • It does not take decisions with legal effects on you.
  • It does not book appointments for you, does not use your digital certificate and does not solve the Administration's security checks.
  • It cannot see your documents: it only knows the procedure, the plan, the status and what is missing.

Transparency (Regulation (EU) 2024/1689, art. 50)

Whenever you talk to Resi — in the test, in the chat, on WhatsApp or on Telegram — or to the phone assistant, you are told that it is an artificial intelligence system. You can ask to talk to a person at any time.

Urgent situations

If you mention a detention, an expulsion order, internment, an appeal deadline, an unaccompanied minor, international protection or a situation of violence, the system stops acting automatically and alerts the team.

Providers and data

Resi's language model: Anthropic. Search of the legal knowledge base: Google Cloud (European Union). Transcription and voice: ElevenLabs. They act as processors with the safeguards described in the privacy policy. Your data is not used to train the models.