Use of artificial intelligence

What the platform does on its own

• Free test: a rules engine decides which procedure fits your answers and on what legal basis. Artificial intelligence is only used to understand what you write.
• Resi: an artificial intelligence that answers about Spanish immigration and citizenship by searching a legal knowledge base and citing the law. If it does not find a sufficient basis, it says so; outside that scope, it does not answer.
• Documents: each document you upload is read automatically (number, dates, holder) and checked against rules. If something does not fit, you are told instantly.
• Official forms: they are filled in with your data on the official PDF without altering it.
• Weekly news: “Insights” articles are drafted with AI and marked as pending review until validated.

Where a person steps in

• Incidents (doubtful document, inconsistent data, request for documents, payment problem, question Resi cannot answer) go to a specialist on the team.
• No application is filed unattended: in “We file it for you” the representative reviews the case and signs it with their certificate.
• The video consultation and the case review are provided by an immigration lawyer from our team. A consultation summary is only sent once the lawyer approves it.

What the AI does not do

• It does not provide legal advice or promise outcomes: it is general information.
• It does not take decisions with legal effects on you.
• It does not book appointments for you, does not use your digital certificate and does not solve the Administration's security checks.
• Resi cannot see your documents: it only knows the procedure, the plan, the status and what is missing.

Transparency (Regulation (EU) 2024/1689, art. 50)

Whenever you talk to the test, to Resi or to the phone assistant you are told that it is an artificial intelligence system. You can ask to talk to a person at any time.

Urgent situations

If you mention a detention, an expulsion order, internment, an appeal deadline, an unaccompanied minor, international protection or a situation of violence, the system stops acting automatically and alerts the team.

Providers and data

Text: Anthropic. Search of the legal knowledge base: Google Cloud (European Union). Transcription and voice: ElevenLabs. They act as processors with the safeguards described in the privacy policy. Your data is not used to train the models.